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Netflix's Customer Obsession by fmr Netflix VP of Product

The Product Podcast

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How to Be a Better Fensitter

Netflix offers a 30-day free trial, but you can cancel anytime. The service is competing with Amazon and it's hard to compete on price. Netflix sends customers reminders about the end of their free trial so they don't have to give up their credit card. But only 2% of people who see that reminder hand over their cards.

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