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Defining Hard Moments
- Hard moments happen frequently in day-to-day work and are often sudden or unexpected.
- They differ from "naughty moments" as they are usually smaller but feel visceral and prompt immediate reactions.
Examples of Hard Moments
- Helen experienced a hard moment when a podcast interview took an unexpected turn she felt trapped in.
- They also had a tech failure during a leadership program that disrupted their session and audience expectations.
Typical Reactions to Hard Moments
- Common responses after hard moments include disappointment, frustration, and spiraling negative thoughts.
- Immediate reactions often involve blaming others, which although natural, is unhelpful for growth.