How to Navigate the Hard Moments at Work

The first idea for action, we're calling the four A's. And this is when you're in that hard moment, how can you increase your awareness to a point where you can hopefully do something helpful? So the first A is acknowledge. If you have almost like a enough capacity and space to say to yourself, this feels hard because it will just help you to understand and appreciate, oh, okay, it's okay. This is a hard moment. Then I think all of these things happen within about 30 seconds, to be honest. You usually can't change that hard moment in the here and now, but you can accept that it's sort of happening and then really think about how

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