20Growth: Inside Ramp's Growth Engine: How Ramp Became the Fastest Growing SaaS Company Ever | What Worked & What Did Not Work | How to Hire for Growth | How to Find Alpha in Channels Where No One Else Can with George Bonaci
Feb 28, 2025
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George Bonaci, VP of Growth at Ramp, shares his expertise from leading growth at previous companies like Gong and Samsara. He delves into the art of experimentation in growth, emphasizing detachment from outcomes and the importance of postmortems. Bonaci also discusses innovative hiring strategies for growth roles, focusing on potential over experience. He highlights unique marketing tactics like direct mail and influencer outreach, and the need for strong communication across teams to seize market opportunities. Plus, discover how AI is reshaping growth strategies.
Finding alpha in growth involves exploring unconventional strategies and emerging platforms before they become mainstream, unlocking unique opportunities.
Successful growth requires a balance between immediate initiatives and long-term innovations, demanding intentional resource allocation aligned with business goals.
Hiring for growth should prioritize potential over experience, focusing on candidates with analytical skills and adaptability rather than conventional backgrounds.
Deep dives
Finding Alpha in Unconventional Ways
A key aspect of growth is discovering unique opportunities that others may overlook, often referred to as 'finding alpha.' This can involve engaging in practices that are emerging and not widely used, such as exploring new platforms far ahead of the competition. For instance, using platforms like TikTok for B2B marketing before it became mainstream allowed early adopters to capitalize on an untapped resource. Alternatively, pursuing strategies that many assume won't work, like direct mail in a digital age, can potentially yield surprising results if executed thoughtfully.
The Science of Growth Experimentation
Growth is fundamentally a scientific discipline that requires forming hypotheses and running experiments rather than relying solely on prior knowledge or experiences. By treating growth challenges as experiments, marketers can adopt a mindset that embraces testing and learning from failures and successes alike. This approach underscores the importance of running multiple tests to discover what strategies resonate with a particular market, thereby allowing businesses to refine their methods as they gather more data. Marketers often need to shift away from a mindset of past success in one context and adopt a more experimental and versatile approach.
The Balance of Short- and Long-Term Growth Strategies
Successful growth strategies must involve a balance of short-term optimizations and long-term transformational moves. It is essential for teams to allocate resources effectively across various time horizons, engaging in quick, high-confidence initiatives while also investing in higher-risk, long-term bets. This strategy requires ongoing alignment with leadership and finance to ensure that resource allocation is in line with overall business goals. Ultimately, the best growth strategies are those that are designed with intentionality, maximizing both immediate returns and long-term sustainability.
Effective Experimentation and Measurement
Creating an effective growth strategy relies on robust experimentation and a thorough understanding of measurement techniques. Establishing clear metrics from the start allows teams to accurately assess the impact of their initiatives and improve over time. Additionally, focusing on leading indicators can help determine whether to continue pursuing a given strategy early in the process. A structured approach to both pre-mortems and post-mortems of experiments enables teams to refine their methods and learn from past experiences to inform future initiatives.
Hiring for Growth Potential Over Experience
When building a growth team, hiring for potential rather than extensive experience is crucial, especially in the early stages of a business. Seeking junior candidates with a strong analytical mindset and the ability to learn quickly often yields better results than hiring seasoned professionals who may be set in their ways. The interview process should focus on evaluating a candidate's logical problem-solving abilities as well as their adaptability, rather than solely checking for specific past experiences. This strategy helps cultivate a team capable of innovative thinking and effective execution in dynamic environments.
George Bonaci is the VP of Growth at Ramp, where he’s helping one of the fastest-growing fintech companies scale even further. Prior to Ramp, George was VP of Growth at Gong. Before Gong, George was at Samsara where he helped grow revenue from $650M ARR, and played a pivotal role in the company’s successful IPO.
In Today’s Growth Masterclass We Discuss:
03:57 How the Best Growth Teams Experiment
05:10 How to Allocate Bets and Resources for Growth
07:09 Velocity vs. Quality in Growth
15:05 The Role of Postmortems and How to Do Them
19:16 Growth Team Structure and Standalone or Not?
20:01 The Three Ways to Find Alpha in Growth
30:01 How to Hire for the Best Growth Hires
31:30 How to do Take-Home Assignments When Hiring for Growth
32:51 Common Pitfalls in Hiring Growth Talent
34:16 Investing in Management and Learning
42:43 How AI Changes Growth Products and Strategies
46:43 Quick Fire Round: Common Mistakes and Growth Channels
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