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How Leaders Lead with David Novak
#197: Alan Shaw, President and CEO of Norfolk Southern – Show up with humility
Jul 25, 2024
Alan Shaw, President and CEO of Norfolk Southern railway, discusses the importance of humility in leadership. Topics include crisis management, embracing failure, safety culture in the rail industry, and personal stories revealing the impact of humility on effective leadership.
46:53
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Quick takeaways
- Leadership involves supporting others to discover answers rather than having all the solutions.
- Embracing challenges outside one's comfort zone enhances enterprise perspective and leadership capabilities.
Deep dives
Alan Shaw's Leadership Philosophy: Leading with Humility
Alan Shaw, the president and CEO of Norfolk Southern, emphasizes the importance of humility in leadership. Despite his extensive experience at the railroad company, Shaw believes in supporting others to discover answers rather than having all the solutions. This approach has guided him through launching a bold new strategy and managing crises effectively, showcasing the power of humility in action.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode