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20min chapter
#197: Alan Shaw, President and CEO of Norfolk Southern – Show up with humility
How Leaders Lead with David Novak
Leadership Journey and Crisis Management
This chapter explores the evolution of a leader within a company, emphasizing the importance of humility and adapting from being a problem solver to empowering their team. It discusses childhood influences shaping leadership styles, transformative moments in understanding accountability, and strategic changes made to compete effectively in the industry. Additionally, it covers handling major crises with humility, active listening, and building trust with communities, showcasing the significance of investing in customer service and team buy-in.
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