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#197: Alan Shaw, President and CEO of Norfolk Southern – Show up with humility

How Leaders Lead with David Novak

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Leadership Journey and Crisis Management

This chapter explores the evolution of a leader within a company, emphasizing the importance of humility and adapting from being a problem solver to empowering their team. It discusses childhood influences shaping leadership styles, transformative moments in understanding accountability, and strategic changes made to compete effectively in the industry. Additionally, it covers handling major crises with humility, active listening, and building trust with communities, showcasing the significance of investing in customer service and team buy-in.

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