4min chapter

How Leaders Lead with David Novak cover image

#197: Alan Shaw, President and CEO of Norfolk Southern – Show up with humility

How Leaders Lead with David Novak

CHAPTER

Embracing Failure and Making Tough Decisions

Learn how to embrace failure as a stepping stone towards excellence and the importance of viewing it as valuable information. Explore a tough decision-making process involving a controlled burn and the significance of having a unified command and following a North Star in uncertain times.

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