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12min chapter
#197: Alan Shaw, President and CEO of Norfolk Southern – Show up with humility
How Leaders Lead with David Novak
Enhancing Safety Culture and Transformation in the Rail Industry
The chapter delves into how a rail industry leader is prioritizing safety culture by hiring a safety consultant with Navy Nuke experience to enhance safety standards. The leader emphasizes the importance of humility in seeking external perspectives and discusses the need for evolution and outside insights due to changing revenue streams. Additionally, the chapter explores the CEO's personal involvement in a smaller location, strategies for handling criticism, and leveraging macro trends in the US economy for the company's growth.
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