254 (Sell) How to Build Stronger Business Cases and Demos That Actually Connect with Buyers (Gal Aga, Aligned)
Oct 8, 2024
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In this conversation, Gal Aga, CEO and Co-founder of Aligned, shares valuable insights from his extensive sales background. He emphasizes the need to understand the problems your solution addresses before discovery calls. Gal advocates for presenting diverse scenarios to handle buyer objections effectively. He highlights the importance of connecting problems to their root causes and using storytelling in demos to resonate with potential clients. These strategies aim to make business cases more compelling and relatable to the buyer's everyday experiences.
Understanding your audience's underlying problems and using storytelling in demos creates a more relatable and impactful connection with buyers.
Presenting multiple outcome scenarios during sales discussions enhances transparency and fosters confidence by addressing potential objections upfront.
Deep dives
Why Demo Formula: Shifting the Focus
The importance of using a structured approach in product demonstrations is highlighted, specifically through what is termed the 'why demo formula.' Traditional demos often concentrate solely on the features and functionalities of a product, missing the critical connection to the problems being faced by potential customers. To improve this, it is crucial to prepare in advance by understanding the typical issues faced by the audience and mapping out how the demonstration can effectively address these concerns. For example, in a discussion on multi-threading difficulties, demonstrating how the product uncovers hidden stakeholders shows a clear connection between the solution and the customer's pain point.
Engaging Executives: Insights Over Questions
Effective engagement with executives during meetings requires a shift from a question-led dialogue to one focused on insights. Executives typically expect the salesperson to already possess a foundational understanding of their business, so starting the conversation with valuable insights regarding market trends or relatable experiences from similar companies resonates well. This approach contrasts sharply with leading with numerous questions, which can quickly lose the executive's attention. By providing a succinct recap of what’s been learned from interactions with their team, salespeople can foster a more meaningful discussion that highlights their credibility and expertise.
Building Effective Business Cases: Qualitative and Quantitative Insights
Creating a compelling business case is essential for facilitating the sales process, and it should be concise yet comprehensive, ideally within one or two pages. The core elements of a business case must include a clear definition of the problem, an exploration of the root causes, and a quantifiable representation of the cost of inaction. By connecting qualitative insights with quantitative data, salespeople can demonstrate the urgency and necessity of the solution being offered. This framework not only helps in articulating the benefits clearly but also anticipates potential objections from executives regarding previous attempts to resolve the same issues.
ROI Scenarios: More than Just Dreams
When discussing return on investment (ROI) with potential buyers, it is vital to present not just the ideal outcomes but also a range of scenarios that include the worst-case situations. Providing multiple scenarios helps buyers understand the potential variability in the results and demonstrates transparency in the sales approach. This strategy can help preemptively address objections by acknowledging risks while also painting a positive picture of realistically achievable returns. By modeling these varied scenarios, it allows for a deeper collaborative dialogue and gives buyers confidence in the business relationship moving forward.
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FOUR ACTIONABLE TAKEAWAYS:
Know Your Solution – Understand the problems you solve, their root causes, and the demo paths before your discovery call.
Model Multiple Scenarios – Present "worst," "average," and "best" cases to appear more impartial and handle objections better.
Link Problems to Causes – Connect the buyer’s problem to its root cause and offer a solution that directly addresses it.
Demo Through Stories – Use storytelling in your demo to illustrate how your product fits into the user’s daily workflow, rather than just listing features.