Coaching for Leaders 708: Preparing for a Conversation with Someone You Don’t Trust, with Charles Feltman
16 snips
Nov 11, 2024 
In this conversation, Charles Feltman, founder of Insight Coaching and author of 'The Thin Book of Trust,' shares insights from his 25 years of coaching leaders. He discusses the importance of preparing for conversations with those we distrust, introducing a seven-step framework to enhance dialogue. Topics include the four domains of trust: care, sincerity, reliability, and competence. Charles emphasizes self-reflection and specific behaviors that can impact trust, ultimately guiding listeners on how to foster better communication even in challenging situations.
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Four Domains of Trust
- Trust isn't binary (trust/no trust), but has four domains: care, sincerity, reliability, and competence.
- Assess distrust in each domain to gain a holistic understanding.
Define Your Standards
- When assessing distrust, define your standards for each domain.
- Consider if the other person's standards might differ from yours.
Focus on Behaviors
- Focus on specific actions and behaviors that cause distrust, not character flaws.
- Discussing behaviors makes conversations more constructive and less defensive.
