The AI in Business Podcast

Overcoming Hurdles to Making Conversational Interfaces Work - with Joe Bradley of LivePerson

Jan 4, 2022

33:03

Creator website

Highlights

AI Chapters

Episode notes

The Right Place for the Humans?

02:09

How Do You Diagnosis Aexia Problems?

03:18

Train Machine a Learning Systems to Detect These Types of Problems

02:45

Introduction

2min

Conversational Experiences - The Challenges and Opportunities

3min

Is There a Warm and Fussy Elements in Ecommerce?

2min

The Automation and Augmentation Are Not a Fundamentally Separate Thing

3min

Is It Harder Than People Think?

2min

Conversational Finance

5min

How Do You Diagnosis Aexia Problems?

3min

The Right Place for the Humans?

2min

Train Machine a Learning Systems to Detect These Types of Problems

3min

10.

The Challenge Is to Build an Inner Face

5min

11.

How to Aline Incentives in Call Center Software

2min

12.

The Ai and Business Podcast - Part 2

2min

Today’s guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Joe was previously the Senior Director for Data and Personalization Science at Nike before joining the team at LivePerson. In this episode, Joe breaks down how LivePerson approaches the conversational interface dynamic with their customers. Joe also discusses some of the challenges in getting to a genuinely conversational level and what’s possible today. If you’re interested in more NLP use-cases or want to learn more about chatbots or search-and-discovery, be sure to download our free PDF brief “The Executive Guide to NLP” at emerj.com/nlp1.