Explore how regulated industries like finance and healthcare are navigating AI adoption challenges while enhancing customer experiences. Discover the distinctions between Robotic Process Automation and agentic AI, and how effective integration requires a process-first approach. Delve into ethical dilemmas in healthcare, emphasizing patient care and collaboration with regulators. Finally, examine the evolving dynamics between banks and regulators in the UK, and the transformative role of AI-driven solutions in improving customer service.

In this discussion, Michelle Longmire, Co-founder and CEO of Medable, shares her insights on how AI is revolutionizing clinical trials. She explains how AI enhances patient experiences and streamlines processes for sponsors. Michelle dives into the importance of real-time data analysis and smarter recruitment strategies in drug development. She also addresses the challenges of integrating AI within existing frameworks and the need for organizations to balance speed with regulatory compliance. This conversation offers a forward-thinking perspective on the future of clinical research.

In this engaging discussion, Vivek Khindria, Senior VP of Cyber Security at Loblaw, shares insights on navigating fraud in retail and beyond. He highlights how generative AI is both a tool for criminals and a weapon for prevention. Vivek emphasizes the need for collaboration across sectors to enhance fraud detection through information sharing. He also addresses the delicate balance between preventing fraud and ensuring a seamless customer experience, showcasing the evolving strategies needed in today's complex landscape.

Moutie Wali, Director of Integrated Planning & Digital Transformation at TELUS, brings his expertise in data governance to the discussion. He tackles the nuances of AI adoption in telecom, emphasizing the vital balance between data privacy and security. Moutie highlights the role of stakeholders in navigating new regulations like the EU AI Act and the need for collaboration with regulators. He also shares insights on leveraging data management practices while cautiously experimenting with AI to enhance customer experiences in the rapidly evolving telecom landscape.

Eliezer Yudkowsky, an AI researcher and founder of the Machine Intelligence Research Institute, dives into the pressing challenges of AI governance. He discusses the critical importance of alignment in superintelligent AI development to avoid catastrophic risks. Yudkowsky highlights the need for innovative engineering solutions and international cooperation to manage these dangers. The conversation further explores ethical implications and the balance between harnessing AGI's benefits while mitigating its existential risks.

Tim Nguyen, CEO of Cloud Insurance, discusses the pivotal challenges and opportunities in transforming the insurance sector through technology. He emphasizes shifting focus from outdated legacy systems to customer-centric innovations. The conversation delves into automating claims processes, blending tech efficiency with the human touch, and enhancing customer experiences through improved data analytics. Tim advocates for embracing tech advancements to drive meaningful change and improve engagement in the insurance industry.

Michael Berger, Head of Insure AI at Munich Re, shares his expertise on the evolving landscape of AI risk management. He discusses the shift from hype to realistic applications of generative AI, emphasizing the importance of clear risk tolerances. Berger highlights the complexities of managing AI risks, particularly in free speech and data governance. He also addresses the critical need for AI governance frameworks to mitigate challenges and shares insights on optimizing AI in the insurance sector for better predictive modeling and efficiency.

Faraz Shahid, Supply Chain Center of Excellence Lead at Cheniere Energy, shares insights on leveraging technology in the oil and gas industry. He discusses how automation and predictive AI are streamlining procurement processes amidst workforce shortages and data complexities. Shahid highlights the role of AI in enhancing transactional efficiency and managing supplier partnerships while emphasizing sustainability and accountability in supply chains. He also addresses the challenges of integrating legacy data and securing funding for innovation, paving the way for a resilient future.

In this discussion, Alex Khoroshchak, CEO of CoSupport AI, dives into the role of AI in transforming customer support for large businesses. He shares insights on overcoming hurdles in AI integration and emphasizes the importance of strategic change management. The conversation explores how AI serves not just as a cost-saving tool but as a significant source of data-driven insights. Alex also discusses the exciting evolution of agentic systems, which are set to revolutionize interactions in customer service, particularly within the tech and retail sectors.

Salamatu Mahamadu, a Global Procurement and Sourcing Leader at Baker Hughes, delves into the transformative role of AI in oil and gas supply chains. She discusses how AI enhances demand forecasting and inventory optimization while addressing sustainability goals amidst green energy transitions. The conversation also covers challenges in innovation, compliance, and cybersecurity, all crucial for achieving carbon reduction targets. Salamatu emphasizes the importance of aligning supply chains with customer needs and global sustainability initiatives.