The AI in Business Podcast Workforce Solutions for Field Services with AI - with Rommel Ong of Belimed
6 snips
Jan 13, 2026 Rommel Ong, Regional Service Director at Belimed, provides insight into sterilization solutions for healthcare. He discusses how AI can tackle staffing shortages and the need for adaptable technicians. Rommel highlights the burden of paperwork, emphasizing prefilled data for efficiency. He also shares methods for capturing tribal knowledge through team chats and measuring client sentiments using NPS. Additionally, he explores the benefits of remote monitoring to facilitate proactive service and reduce technician visits, offering practical strategies for field service challenges.
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Staffing Shortages Reshape Field Service
- Field service faces a critical staffing shortage that reduces candidate availability and raises pay expectations.
- Rommel Ong links this shortage to changing training pipelines and evolving job skill demands.
Paperwork Creates Hidden Operational Risk
- Paperwork burdens create operational risk because technicians deprioritize documentation under workload pressure.
- Rommel Ong says AI that pre-fills forms can reduce errors and let technicians focus on repairs.
Hire Soft Skills With Technical Ability
- Hire for a 50/50 split of customer-service aptitude and technical skills to handle high-pressure client interactions.
- Prioritize communication and temperament alongside mechanical ability when recruiting technicians.