Rommel Ong

Rommel Ong, Regional Service Director at Belimed, provides insight into sterilization solutions for healthcare. He discusses how AI can tackle staffing shortages and the need for adaptable technicians. Rommel highlights the burden of paperwork, emphasizing prefilled data for efficiency. He also shares methods for capturing tribal knowledge through team chats and measuring client sentiments using NPS. Additionally, he explores the benefits of remote monitoring to facilitate proactive service and reduce technician visits, offering practical strategies for field service challenges.