AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
The AI in Business Podcast
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
Mar 14, 2024
32:57
Snipd AI
Anuj Maniar of Deloitte discusses balancing customer expectations in financial services channel strategy. They explore AI use cases in multichannel space, emphasizing after-call work in customer service. The podcast highlights challenges in meeting evolving customer demands and the importance of AI adoption for efficiency in financial services.
Read more
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- AI and generative AI aid in meeting customer needs efficiently in financial services.
- Gen AI streamlines after-call work processes, improving operational efficiency and customer service outcomes.
Deep dives
Driving Trends in AI Adoption for Financial Institutions
AI and generative AI are instrumental in addressing the increasing customer expectations and budgetary pressures faced by service executives. The adoption of AI, including conversational AI and analytics, assists in understanding customer needs efficiently and meeting them effectively. The pressure to meet elevated customer expectations is influenced by integration across channels and the concept of right-channeling.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode