Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
The AI in Business Podcast
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Making Customer Service Proactive with AI
The chapter delves into the shift from reactive to proactive customer service, emphasizing the role of AI and analytics in predicting customer needs. It discusses the importance of personalized outreach messages and integrating JNAI for cost-effective personalization. The conversation explores the transformation of contact centers in the financial sector towards higher employee satisfaction and improved customer experience through a blend of man-machine operations.
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