3min chapter

The AI in Business Podcast cover image

Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte

The AI in Business Podcast

CHAPTER

Exploring the Impact of Generative AI on Financial Services Customer Journeys

Exploring the impact of tech companies on customer expectations in financial services, this chapter discusses how AI solutions are being used by operations leaders to enhance customer journey, with a focus on challenges, cross-functional teamwork, and the benefits of generative AI for personalized services while cautioning against complete process automation.

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