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3min chapter
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
The AI in Business Podcast
Exploring the Impact of Generative AI on Financial Services Customer Journeys
Exploring the impact of tech companies on customer expectations in financial services, this chapter discusses how AI solutions are being used by operations leaders to enhance customer journey, with a focus on challenges, cross-functional teamwork, and the benefits of generative AI for personalized services while cautioning against complete process automation.
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