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7min chapter
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
The AI in Business Podcast
Navigating the Challenges of AI Adoption in Financial Services
The chapter explores the hurdles faced by financial organizations in integrating AI technologies, emphasizing the crucial factors of customer desirability, business viability, and technical feasibility. It underscores the shift towards sophisticated AI models in customer interaction and the necessity of a comprehensive evaluation framework for successful AI implementation.
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