AI Snips
Chapters
Transcript
Episode notes
The Rise of Demanding Customers and AI
- Customers are more demanding than ever, wanting fast and convenient service.
- Businesses turn to AI to manage this demand, raising the question of humans' role in customer experience.
AI-Powered Call Centers
- Karen Lellouche Tordjman discusses using AI in call centers to improve customer retention.
- AI equips agents with information to offer personalized deals, preventing cancellations.
Personalized Websites
- AI personalizes websites based on past customer journeys and viewed products.
- This allows companies to tailor recommendations, enhancing user experience.