The So What from BCG cover image

Do We Need Humans Anymore in Customer Journeys?

The So What from BCG

CHAPTER

The Future of Technology

The best use that we're seeing today of the technologies is when we mix them all. When you start mixing VR with AI, you can really think about new worlds. People have been talking about a lot of metaverse last year, but you can think about new words you can imagine for consumers. So this is why it's so interesting today. All these trends from consumers over the past 10 to 15 years are becoming possible. I think that's why everyone is so excited with what's happening in the world.

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