Worklife with Adam Grant
Finding the joy of service with Milk Bar's Christina Tosi and restaurateur Will Guidara
Nov 5, 2024
Christina Tosi, the innovative chef-owner of Milk Bar and James Beard award winner, joins Will Guidara, the restaurateur who elevated Eleven Madison Park to new heights. They dive into the joy of service, sharing how it enhances customer experiences. The duo also discusses 'unreasonable hospitality' and its ability to forge deep connections. Their insights on nurturing employee experiences and the emotional ties to food reflect their philosophy: kindness and creativity can transform both personal and professional relationships.
34:18
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Christina Tosi and Will Guidara emphasize that true hospitality involves building emotional connections and creating memorable dining experiences beyond just food.
- The couple highlights that fostering a culture of kindness within their team enhances employee motivation, which ultimately translates to exceptional customer service.
Deep dives
The Essence of Unreasonable Hospitality
Generosity in hospitality transcends mere service; it focuses on exceeding expectations without anticipating anything in return. Christina Tosi and Will Gadara illustrate this concept through their culinary experiences, emphasizing the emotional connections that are built over shared meals. Their approach is not just business-oriented but deeply personal, deriving from a desire to make people feel valued and seen. They highlight that the real value of a meal lies not in the dishes themselves, but in the memorable moments created around the dining table.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
