Worklife with Adam Grant Finding the joy of service with Milk Bar's Christina Tosi and restaurateur Will Guidara
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Nov 5, 2024 
Christina Tosi, the innovative chef-owner of Milk Bar and James Beard award winner, joins Will Guidara, the restaurateur who elevated Eleven Madison Park to new heights. They dive into the joy of service, sharing how it enhances customer experiences. The duo also discusses 'unreasonable hospitality' and its ability to forge deep connections. Their insights on nurturing employee experiences and the emotional ties to food reflect their philosophy: kindness and creativity can transform both personal and professional relationships.
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The Hot Dog Moment
- Will Guidara recounts the "hot dog moment" at Eleven Madison Park.
- He surprised European diners with a New York hot dog, fulfilling their unvoiced craving.
Cereal Milk Innovation
- Christina Tosi's rule-breaking nature led to innovative desserts.
- Her "cereal milk" soft serve was inspired by childhood rules about finishing cereal and milk.
Bringing the Beach Indoors
- Will Guidara transformed a private dining room into a beach.
- This was done for a couple whose vacation was canceled, showcasing extreme hospitality.
