#134

Mentioned in 96 episodes

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

Book • 2022

In 'Unreasonable Hospitality,' Will Guidara shares his experiences as the General Manager of Eleven Madison Park and The NoMad, highlighting the importance of hospitality in any business.

The book emphasizes that simply offering a great product is not enough; organizations must also focus on creating authentic connections and memorable experiences for both customers and employees.

Guidara provides practical advice on setting expectations, managing teams, and adapting to unexpected situations, all while maintaining a commitment to hospitality that goes beyond mere service.

His approach is applicable across various industries, not just limited to restaurants and luxury businesses.

Mentioned by

Steven Bartlett

Rory Sutherland

Mentioned in 96 episodes

Recommended by

Tim Ferriss

as a book on hospitality.

#792: Seth Godin on Playing the Right Game and Strategy as a Superpower

Mentioned by

Steven Bartlett

as one of

Simon Sinek

's books.

Simon Sinek: "Strong Thigh Muscles = More friends", This Is Why You Can't Make Friends!

Mentioned by

Rory Sutherland

as a fantastic book about the guy who ran Eleven Madison Park.

#973 - Rory Sutherland - Waymo, Texas Culture, Airline Lounges, OpenAI & Uber Eats

Mentioned by

Bret Taylor

in relation to operationalizing delightful customer experiences.

Bret Taylor - The Agent Era - [Invest Like the Best, EP.386]

Recommended by

Rory Sutherland

for its insights into hospitality and service.

How To Influence People: Marketing Secrets Behind The World’s Biggest Brands - Rory Sutherland

Mentioned by

Sam Parr

after watching an episode of "The Bear", highlighting its business takeaways.

The 2023 Milly Awards: Part 2

Mentioned by

Isaac French

as a book that emphasizes the importance of exceptional customer service.

How I Went From Broke to $7 Million With An Airbnb Business

Mentioned by

Simon Sinek

as a brilliant book written by his friend

Will Guidara

.

Should You Work With Your Friends? with my friend Will Guidara

Mentioned by

Simon Sinek

as one of his published books.

Simon Sinek: Why FRIENDSHIP Is The Key To Your Abundance & Success

Mentioned by

Jake Humphrey

as a book detailing

Will Guidara

's experiences in creating the world's number one restaurant and the mindset behind his success.

Building the World's Best Restaurant with Will Guidara (E257)

Mentioned by

Ed Elson

as a book about customer service in the restaurant industry.

State of Play in the Rideshare Wars — ft. David Risher, CEO of Lyft

Mentioned by

Ramit Sethi

as a book he is currently reading.

Ramit Sethi: His New Netflix Show, How To Stand Out & Spend Your Money

Mentioned by

Rory Sutherland

as a book detailing his approach to improving a restaurant.

Rory Sutherland on why marketing is the answer to economic growth

Mentioned by

Carey Nieuwhof

as

Will Guidara

's book that was in the New York Times top 10 for two years.

CNLP 694 | The Story Behind Unreasonable Hospitality and The Bear, Navigating Control and Collaboration, and Handling Criticism and Praise with Will Guidara

Recommended by

Simon Sinek

as a guide to offering unreasonable hospitality.

Unreasonable Hospitality with Will Guidara

Recommended by

Alexis Ohanian

to his founders and CEOs; a book about user experience.

Alexis Ohanian on the future of online and offline communities

Mentioned by

Rory Sutherland

while discussing the impact of brand changes on consumer perception.

Rory Sutherland on Jaguar: Madness or Marketing Genius?

Mentioned by

Russ Roberts

as an inspiring and page-turning book about leadership, management, and dealing with people.

Will Guidara on Unreasonable Hospitality

Mentioned by

Isaac French

when discussing his favorite books.

How I Used Instagram to Build a $7,000,000 Airbnb Business | 059

Mentioned by

Adam Grant

as a bestseller about the power of giving people more than they expect.

Finding the joy of service with Milk Bar's Christina Tosi and restaurateur Will Guidara

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

App store banner

Play store banner