#126

Mentioned in 95 episodes

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

Book • 2022

In 'Unreasonable Hospitality,' Will Guidara shares his experiences as the General Manager of Eleven Madison Park and The NoMad, highlighting the importance of hospitality in any business.

The book emphasizes that simply offering a great product is not enough; organizations must also focus on creating authentic connections and memorable experiences for both customers and employees.

Guidara provides practical advice on setting expectations, managing teams, and adapting to unexpected situations, all while maintaining a commitment to hospitality that goes beyond mere service.

His approach is applicable across various industries, not just limited to restaurants and luxury businesses.

Mentioned by

Steven Bartlett

Rory Sutherland

Mentioned in 95 episodes

Recommended by

Tim Ferriss

as a book on hospitality.

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as one of

Simon Sinek

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Mentioned by

Rory Sutherland

as a fantastic book about the guy who ran Eleven Madison Park.

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Mentioned by

Bret Taylor

in relation to operationalizing delightful customer experiences.

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Recommended by

Rory Sutherland

for its insights into hospitality and service.

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Mentioned by

Sam Parr

after watching an episode of "The Bear", highlighting its business takeaways.

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Mentioned by

Isaac French

as a book that emphasizes the importance of exceptional customer service.

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Mentioned by

Simon Sinek

as a brilliant book written by his friend

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.

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Mentioned by

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as one of his published books.

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Mentioned by

Jake Humphrey

as a book detailing

Will Guidara

's experiences in creating the world's number one restaurant and the mindset behind his success.

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Mentioned by

Ed Elson

as a book about customer service in the restaurant industry.

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Mentioned by

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as a book he is currently reading.

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Mentioned by

Rory Sutherland

as a book detailing his approach to improving a restaurant.

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Mentioned by

Carey Nieuwhof

as

Will Guidara

's book that was in the New York Times top 10 for two years.

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Recommended by

Simon Sinek

as a guide to offering unreasonable hospitality.

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Recommended by

Alexis Ohanian

to his founders and CEOs; a book about user experience.

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Mentioned by

Rory Sutherland

while discussing the impact of brand changes on consumer perception.

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Mentioned by

Russ Roberts

as an inspiring and page-turning book about leadership, management, and dealing with people.

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Mentioned by

Isaac French

when discussing his favorite books.

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Mentioned by

Adam Grant

as a bestseller about the power of giving people more than they expect.

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