The High Performance Podcast
Building the World's Best Restaurant with Will Guidara (E257)
May 10, 2024
Will Guidara, acclaimed restaurateur and co-owner of Eleven Madison Park, shares his secrets to creating exceptional dining experiences. He delves into the concept of 'unreasonable hospitality,' emphasizing the power of small gestures and personal connections. Guidara recounts a touching anecdote about serving a hot dog, illustrating the importance of making guests feel valued. He also discusses the critical aspects of hiring and developing high-performing teams, underscoring how empathy and resilience shape a thriving hospitality culture.
01:02:27
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Quick takeaways
- Hospitality is about creating memorable experiences and nurturing relationships through small gestures that make people feel seen and valued.
- Choosing a job based on the individual you will work for is more crucial than the company itself, especially in the early stages of a career.
Deep dives
Importance of Persistent Determination and Integrity
Persistence and determination are essential, as they alone are omnipotent, as stated by Will. He emphasizes that possessing integrity, working hard, and getting along well with the team are non-negotiable behaviors. Admitting mistakes and being vulnerable are crucial for fostering a culture of trust and growth within a team.
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