The High Performance Podcast Building the World's Best Restaurant with Will Guidara (E257)
182 snips
May 10, 2024 
Will Guidara, acclaimed restaurateur and co-owner of Eleven Madison Park, shares his secrets to creating exceptional dining experiences. He delves into the concept of 'unreasonable hospitality,' emphasizing the power of small gestures and personal connections. Guidara recounts a touching anecdote about serving a hot dog, illustrating the importance of making guests feel valued. He also discusses the critical aspects of hiring and developing high-performing teams, underscoring how empathy and resilience shape a thriving hospitality culture.
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Unreasonable Hospitality
- Unreasonable hospitality means exceeding expectations in pursuit of genuine human connection.
- It's about making people feel seen, cared for, and loved, prioritizing feelings over specific products or services.
The Hot Dog Story
- Will Guidara served a New York hot dog to foodies in his Michelin-starred restaurant, surprising and delighting them.
- Their reaction highlighted the power of small, personalized gestures over expensive, generic offerings.
Codifying Brilliance
- Identify and codify moments of organic brilliance to recreate them systematically.
- Analyze what made those moments special and implement strategies to ensure they happen regularly.
