Ju Rhyu, co-founder of Hero Cosmetics, created the Mighty Patch acne treatment, inspired by similar products from her time in Korea. Alongside Dwight Lee, she shares how they identified a unique market opportunity and successfully launched their product on Amazon. Their journey highlights cultural contrasts in business, innovative marketing strategies like a college ambassador program, and how social media propelled their brand's growth. They reflect on the blend of hard work and timing that led them to a $630 million acquisition in just five years.
Ju Rhyu's inspiration for Hero Cosmetics stemmed from her experiences with hydrocolloid bandages in Korea, leading her to innovate for the U.S. market.
The success of Mighty Patch was fueled by effective online sales strategies and the strategic use of social media marketing to engage young consumers.
Despite challenges during the COVID-19 pandemic, the company's resilience and adaptability proved vital to maintaining operations and achieving significant revenue growth.
Deep dives
The Journey to Launching Hero Cosmetics
Ju Roo, born in Korea and raised in Seattle, was inspired by her experiences with hydrocolloid bandages common in Korea, which were used for treating acne. After years in corporate roles, including working at Samsung and Kraft, she got the courage to venture into entrepreneurship, eventually teaming up with Dwight and Andy Lee to establish Hero Cosmetics in 2017 with a modest investment of $50,000. Their focus was on creating Mighty Patch, a product aimed at healing acne effectively by utilizing existing technology creatively. By recognizing a gap in the U.S. market for effective acne patches, which were popular in Korea, they aimed to tap into the growing beauty market quickly and innovatively.
Initial Success and Rapid Growth
Hero Cosmetics initially sold Mighty Patch exclusively on Amazon, where it quickly gained traction and positive reviews due to its efficacy. Within three months, they sold 10,000 units, prompting their first retail partnership with Anthropologie, followed by deals with other retailers like Target. They effectively leveraged PR and influencer marketing to drive awareness, relying heavily on social media to normalize the use of pimple patches while connecting with a younger audience. Their commitment to product quality and clever packaging design allowed them to stand out amidst the emerging direct-to-consumer beauty brands.
Navigating Challenges During COVID-19
The onset of the COVID-19 pandemic presented numerous challenges, including supply chain disruptions and shifts in consumer demand. Despite the obstacle, Hero Cosmetics remained resilient, as their product was deemed essential due to its availability on e-commerce platforms like Amazon and retailers that stayed open. To maintain inventory without going out of stock, they increased their purchases, which involved significant financial risk but ultimately paid off due to sustained demand. Throughout this period, they focused on maintaining strong communication among their remote team, adapting to the realities of operating a growing brand in a pandemic.
Strategic Investor Partnerships and Scaling
In 2021, as Hero Cosmetics continued to grow towards the $100 million revenue mark, Ju and her partners began considering outside investment to facilitate further scaling. They initially faced challenges during the potential investment process due to unfavorable terms, but later found an investor that aligned with their vision. By maintaining strong relationships and negotiating better deals, they successfully secured funding that provided the capital needed for expansion. This support allowed them to explore new categories of products while ensuring the company’s sustainability and growth trajectory.
The Successful Acquisition
By August 2022, Hero Cosmetics reached a significant milestone with the acquisition by Church & Dwight for $630 million, just five years after their launch. This acquisition provided a secure future for the brand, allowing it to benefit from Church & Dwight's resources and infrastructure while continuing to grow. Ju, Dwight, and Andy committed to staying on for three years to ensure a smooth transition and maintain brand integrity. Their entrepreneurial journey reflected a unique blend of hard work, innovation, and a bit of luck, showing how a creative idea can lead to substantial success in the consumer market.
The company behind the blockbuster acne fighter, Mighty Patch, was launched in 2017 with a single product sold exclusively on Amazon. It was inspired by similar patches Ju Rhyu had seen while living in Korea. Ju struggled with breakouts herself, and when she tried a patch and saw how well they worked, she was inspired to tailor a patch for the U.S. market. So, while the product wasn’t new, Ju recognized a niche to be filled.
Over the next five years, Ju and her co-founders—brothers Dwight and Andy Lee—grew Mighty Patch from a niche product to a cosmetics industry sensation. Seemingly overnight, teens and young adults across America and all over social media could be seen proudly wearing patches on their faces. The Mighty Patch became so successful that in 2022 Hero Cosmetics sold for $630 million. And today, Hero is the number one selling acne treatment brand in the United States.
This episode was produced by Chris Maccini with music by Ramtin Arablouei and Sam Paulson.
Edited by Andrea Bruce, with research from Olivia Rockeman.
Our engineers were Gilly Moon and Robert Rodriguez.