Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros

Adriann Negreros, a change management expert, champions the dignity of frontline workers and their potential for career growth. He shares his vision of a 'handbook of humanity'—a set of empathy-driven practices to enhance workplace conditions. Discussing the critical need for CEOs to engage with their employees, he highlights how small adjustments can alleviate workplace stress. Negreros passionately argues for respect in customer interactions, advocating that everyone can contribute to a healthier work environment.