Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Talks Daily
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Understanding Frontline Work: The CEO's Perspective
This chapter delves into the essential need for CEOs to understand the experiences of frontline workers, emphasizing the disparities in pay and the influence of emotional needs on job satisfaction. It presents transformative practices from various companies that have successfully enhanced worker conditions through thoughtful, small changes.
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