Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Talks Daily
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The Frontline Reality: Challenges and Solutions for Workers
This chapter shares a personal story of a first kiss experienced in a frontline job, setting the stage for a deeper discussion on the challenges faced by workers in similar roles. It stresses the importance of CEOs engaging more meaningfully with frontline employees to address issues like incivility and workplace anger, particularly in the post-COVID landscape.
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