6min chapter

TED Talks Daily cover image

Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros

TED Talks Daily

CHAPTER

Promoting Respect and Humanity in Customer Service

This chapter emphasizes the significance of treating frontline workers with dignity and the necessity of creating fair working conditions. It advocates for a 'handbook of humanity' to improve interactions with service workers and calls for appreciation from customers and corporate leaders alike.

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