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2min chapter
Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Talks Daily
Intro
This chapter discusses the crucial role of frontline workers as the key link between customers and services. It highlights the importance of fostering respect and understanding in interactions with these workers, suggesting that small behavioral changes can greatly enhance their experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode