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Tony's Early Entrepreneurial Lessons
- Tony Hsieh, after selling his first company, Link Exchange, found it "wasn't a fun place to work anymore."
- He learned that money alone didn't bring happiness, which motivated him to create Zappos.
Zappos' Joyful Culture
- Zappos' office culture was highly unconventional, full of glitter, parades, and constant celebrations.
- Tony created the "happiest company in the world," deeply committed to keeping it joyful.
Hierarchy Versus Happiness
- Tony saw hierarchy as inversely related to happiness and creativity in organizations.
- He believed abolishing bosses would unleash employee innovation and joy at Zappos.