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The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Jan 16, 2025
Angelo Livanos, who leads support at Lightspeed Commerce, shares his extensive experience in transforming customer service through AI innovations. He dives into the integration of AI tools like Finn and CoPilot and discusses the vital role of change management in this process. The conversation highlights how AI is reshaping support skills and enhancing engagement strategies for better customer experiences. Angelo also emphasizes the importance of adapting workflows and team collaboration amidst these technological shifts.
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