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17min chapter
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Navigating AI in Customer Support
This chapter explores the journey from customer service specialist to leader, emphasizing problem-solving and team development. It discusses the integration of AI tools like Finn and CoPilot in support operations, focusing on the importance of change management and effective communication. Additionally, the chapter reflects on the challenges and successes of AI adoption, including stakeholder engagement and the transformative impact on business efficiency.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode