The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Intro

This chapter explores how AI is being integrated into customer service on a major commerce platform, enhancing merchant operations and customer experiences. The speakers highlight the company's influence and the extensive customer support experience of one of the hosts.

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