The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Transforming Customer Support Through AI Integration

This chapter explores the impact of AI on customer support, focusing on its role in managing basic inquiries and altering training methods for support agents. It emphasizes the need for collaboration between content and support teams while adapting workflows to maintain efficiency amidst these changes.

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