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4min chapter
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Transforming Customer Support Through AI Integration
This chapter explores the impact of AI on customer support, focusing on its role in managing basic inquiries and altering training methods for support agents. It emphasizes the need for collaboration between content and support teams while adapting workflows to maintain efficiency amidst these changes.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode