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Angelo Livanos

Leads support at Lightspeed Commerce, a one-stop commerce platform. He has nearly 18 years of experience in customer support and is focused on AI-first strategies.

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Jan 16, 2025 • 29min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Angelo Livanos, who leads support at Lightspeed Commerce, shares his extensive experience in transforming customer service through AI innovations. He dives into the integration of AI tools like Finn and CoPilot and discusses the vital role of change management in this process. The conversation highlights how AI is reshaping support skills and enhancing engagement strategies for better customer experiences. Angelo also emphasizes the importance of adapting workflows and team collaboration amidst these technological shifts.