The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Evaluating AI Platforms and the Shift in Customer Service Skills

This chapter delves into the evaluation of the FIN platform, comparing it to competitors like Intercom through a practical testing approach. The discussion also highlights how AI is reshaping customer service trends, stressing the need for teams to adapt their skills accordingly.

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