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Conflict Is Normal. Here’s How To Keep It Healthy And Avoid Disaster. | Amanda Ripley

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Oct 7, 2024
Amanda Ripley, a New York Times bestselling author and conflict resolution expert, dives into the dynamics of conflict in this engaging discussion. She distinguishes between healthy conflict and high conflict, offering five essential steps to navigate disputes effectively. Ripley shares the concept of 'looping'—a technique that fosters understanding—and warns against the pitfalls of humiliation in discourse. She also emphasizes the role of 'conflict entrepreneurs' in exacerbating tensions and highlights contact theory as a means to reduce prejudice through meaningful interactions.
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INSIGHT

High Conflict Defined

  • High conflict occurs when disagreements escalate beyond the facts, becoming an "us vs. them" situation.
  • It's marked by a lack of hope for resolution and often harms the very thing the conflict was meant to protect.
INSIGHT

Healthy Conflict Defined

  • Healthy conflict involves a range of emotions, including curiosity and even humor, alongside anger and frustration.
  • It's characterized by questions and a sense of movement, unlike the stuck feeling of high conflict.
INSIGHT

High Conflict's Paradox

  • High conflict is both magnetic, offering a sense of certainty and belonging, and a trap, leading to negative consequences.
  • It's appealing to know who the enemy is, but this polarized view can be destructive.
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