Sales Playbook: Armand and Nick Teach You How to Handle ANY Cold Call Objection
Mar 12, 2024
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Learn how to handle objections in cold calls with the Mr. Miyagi method. Tackle reactions, not just objections, like dismissive or 'not interested'. Understand situational objections and existing solution objections. Resources include 'The Book on Cold Calling' and 18 Cold Call Objections guide.
Address objections as reactions, not actual disinterest, to navigate sales challenges effectively.
Implement the Mr. Miyagi method to handle objections: agree, incentivize conversation, and focus on the 'test drive'.
Deep dives
Understanding Objectives as Reactions
Prospects often present objections, not necessarily because they are uninterested or lack budget, but due to being interrupted during sales calls. These objections primarily serve as reactions to the interruption rather than genuine disinterest in the product or service being offered. Addressing objections as reactions rather than actual barriers allows for a more effective handling strategy.
The Mr. Miyagi Method for Handling Objections
The Mr. Miyagi method introduces a three-step approach to handling objections effectively. Step one involves agreeing with the objection raised by the prospect to reduce sales pressure. Following this, step two incentivizes conversation by encouraging prospects to share more information about their objections. Finally, step three focuses on selling the 'test drive,' emphasizing what prospects could gain from engaging further, even if they are not yet ready to make a purchase.
Dealing with Different Types of Objections
The podcast outlines strategies to navigate dismissive objections, situational objections, and objections related to existing solutions. For dismissive objections, being disarmingly blunt can help break the tension and prompt prospects to disclose real concerns. Situational objections, such as budget constraints or busyness, require removing the pressure of the situation to ease prospects into considering alternative options. When faced with objections about existing solutions or competitors, posing 'trap questions' that challenge assumptions can help create doubt and open the door for further discussion.
Empowering Sales Strategies with the Mr. Miyagi Method
By integrating the Mr. Miyagi method and tailored objection-handling frameworks, sales professionals can enhance their prospecting and conversion techniques. Understanding objections as reactions, applying the Mr. Miyagi method, and adapting strategies for different objection types can empower sales teams to navigate challenges effectively and engage prospects more productively.
Every 10th episode, we tear down one topic. This time, we’re talking about objections.
ACTIONABLE TAKEAWAYS
Most objections are actually reactions. So if you know how to handle the reaction, you’ll swat away any objection.
The intro to the Mr. Miyagi method - agree with the objection to remove the pressure, incentivize conversation to get them to share more about the objection, and sell the test drive.
For dismissive objections be disarmingly blunt; for “not interested” objections, handle the reaction, not the objection; for situational objections, like “no budget”, or “too expensive”, remove the pressure of the sale entirely.
Existing solution objections like “we already use X (your competitor)” are essentially “not interested” objections in disguise. Tackle them as such.