The How of Business - How to start, run & grow a small business. 14: Remarkable Customer Service
May 30, 2016
Henry Lopez and David Begin discuss delivering remarkable customer service in small businesses, emphasizing the importance of exceeding expectations, creating memorable experiences, and building a strong company culture. They explore hiring for personality over skills, the role of listening to staff and customers, and developing a culture of remarkable customer service through empowerment and active listening.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Delivering Remarkable Customer Service
02:12 • 16min
Building a Strong Company Culture
17:49 • 5min
Focusing on Personality in Customer Service and the Role of Listening
22:47 • 4min
Listening to Staff and Customers for Business Success
26:28 • 10min
Developing a Culture of Remarkable Customer Service
36:22 • 3min