The How of Business - How to start, run & grow a small business. cover image

14: Remarkable Customer Service

The How of Business - How to start, run & grow a small business.

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Building a Strong Company Culture

Discover the significance of hiring slowly and firing quickly to maintain a robust company culture aligned with values. Learn from examples at Chick-fil-A and Zappos.com on fostering a positive work environment and delivering exceptional customer service.

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