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16min chapter
14: Remarkable Customer Service with Henry Lopez & David Begin
The How of Business - How to start, run & grow a small business.
Delivering Remarkable Customer Service
Exploring the essence of remarkable customer service, this chapter emphasizes the importance of exceeding expectations and creating memorable experiences for customers. Drawing inspiration from 'The Purple Cow' by Seth Godin, the conversation discusses the impact of word-of-mouth promotion and the role of consistent exceptional service in business success.
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