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14: Remarkable Customer Service with Henry Lopez & David Begin
The How of Business - How to start, run & grow a small business.
Developing a Culture of Remarkable Customer Service
Encouraging the development of remarkable customer service by empowering staff, likening the process to water skiing with initial challenges leading to smoother implementation. The chapter stresses the importance of assessing if employees are truly empowered to handle customer issues independently for swift and effective resolutions.
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