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Strategies for Turning Difficult Clients Into Favorites

Nov 23, 2021
23:09
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1
Introduction
00:00 • 2min
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2
Do I Have a Low ECU?
01:58 • 2min
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3
Are You Listening for the Way Someone Shares Something?
03:58 • 2min
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4
The Challenges of Advisers
05:39 • 2min
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5
Is Your Communication Style Different From Yours?
07:32 • 2min
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6
Is Crossing Legs a Good Way to Mirror Behavior?
09:12 • 2min
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7
Is the Counselor's Emotional Appropriateness?
10:45 • 2min
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8
The Optics That Matter
12:31 • 3min
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9
Having More Services as a Nottad Differentiator, It's Going to Be Palpable Well
15:03 • 2min
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10
Can You Really Change the Way You Do Business?
16:50 • 2min
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11
Do You Have Any Actionable Advice for Clients?
18:55 • 2min
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12
Word Choice Is an Important Thing
20:43 • 2min
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"If I've got a client with very low emotional intelligence, this is going to make my job as an advisor much more challenging," says Beverly Flaxington, cofounder of The Collaborative. Host: Greg Bartalos.

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