Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 4min
How to Measure Word of Mouth Digitally
03:46 • 2min
NPS and Churn Are Not Correlated
05:59 • 3min
How to Be a Detractor and Promoter at the Same Time
09:20 • 2min
How to Measure and Drive Word of Mouth
11:09 • 3min
How to Crush Internal BS
13:47 • 2min
The Importance of Understanding Why People Quit
16:09 • 2min
The Importance of Surveys in Retail
18:35 • 4min
How to Build a Successful Product
22:09 • 3min
How to Pitch a Product
24:45 • 6min