NPS Sucks
The Revenue Formula
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How to Measure and Drive Word of Mouth
NPS is starting to be like kind of useless because everyone is just tweaking it. The main important thing for your product managers or for maybe even revenue operations, talk to people. Try and book a call, 10 minutes, five minutes, make it super simple,. You can have it unstructured and just say, hey, tell me what, you know, what do you not like this? And so there, we could probably just do the entire episode talking about why it's a terrible thing.
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