No Priors: Artificial Intelligence | Technology | Startups How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang
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Jan 16, 2025 
Jesse Zhang, co-founder and CEO of Decagon, discusses groundbreaking advancements in AI-powered customer support. He shares insights on the business impact of adopting AI agents, emphasizing improvements in efficiency and customer satisfaction. The conversation dives into the significance of voice-based interactions and the challenges of latency. Additionally, Jesse highlights the crossover between competitive math communities and AI startups, showcasing how this unique background fosters innovation in the tech landscape.
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Klarna's AI Success
- Klarna's CEO reported significant improvements in customer support using AI.
- AI handled 2.3 million chats, matched human satisfaction, and resolved issues faster.
Built Rewards Case Study
- Decagon helped Built Rewards handle their exponentially growing support queries.
- They saved headcount equivalent to 65 agents and improved customer experience.
Decagon's Software Focus
- Decagon focuses on building software around AI models, not just leveraging existing models.
- Their focus is on orchestration and transparency, enabling businesses to understand AI decisions.