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9min chapter
How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang
No Priors: Artificial Intelligence | Technology | Startups
AI Transforming Customer Support
This chapter explores the transformative role of AI in enhancing customer support, using the case of Built Rewards, a European buy now, pay later service. It highlights significant improvements in efficiency, customer satisfaction, and cost savings, and discusses the necessary technological foundations for effective AI integration. Additionally, it emphasizes the importance of instruction-following capabilities to optimize AI performance in customer service workflows.
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