No Priors: Artificial Intelligence | Technology | Startups cover image

How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

No Priors: Artificial Intelligence | Technology | Startups

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AI Transforming Customer Support

This chapter explores the transformative role of AI in enhancing customer support, using the case of Built Rewards, a European buy now, pay later service. It highlights significant improvements in efficiency, customer satisfaction, and cost savings, and discusses the necessary technological foundations for effective AI integration. Additionally, it emphasizes the importance of instruction-following capabilities to optimize AI performance in customer service workflows.

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