No Priors: Artificial Intelligence | Technology | Startups cover image

How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

No Priors: Artificial Intelligence | Technology | Startups

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Intro

This chapter explores Decagon, a generative AI company dedicated to improving customer support, while highlighting its co-founder's background. The discussion emphasizes the company's commitment to transparency in AI interactions and the significance of understanding AI decision-making for enhancing customer service.

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