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9min chapter
How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang
No Priors: Artificial Intelligence | Technology | Startups
Future of AI in Customer Support
This chapter examines the advancements and integration of AI agents in customer support, discussing their potential to enhance interactions and transform the role of human agents. It also addresses the competitive landscape, challenges of commercial adoption, and the importance of clear ROI in successful AI implementations.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode