No Priors: Artificial Intelligence | Technology | Startups cover image

How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

No Priors: Artificial Intelligence | Technology | Startups

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Future of AI in Customer Support

This chapter examines the advancements and integration of AI agents in customer support, discussing their potential to enhance interactions and transform the role of human agents. It also addresses the competitive landscape, challenges of commercial adoption, and the importance of clear ROI in successful AI implementations.

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