Jesse Zhang

In this engaging discussion, Jesse Zhang, Co-founder and CEO of Decagon, shares insights from his journey in building a successful AI customer experience platform after a stint at Google and founding Loki. He boldly claims that 90% of founders mismanage their startups and emphasizes the importance of hands-on discovery. Jesse also critiques remote work, highlights AI's sustainable growth rates, and compares competition among AI firms, stressing that multiple major players can thrive in this space. Buckle up for an insightful ride!

Jesse Zhang, co-founder and CEO of Decagon, previously founded Lowkey, which was acquired by Niantic. He discusses the evolution of AI customer-service agents and how Decagon's unique approach is reshaping brand-consumer interactions. Jesse shares insights on securing large enterprise clients, the impact of AI on productivity, and his philosophy on hiring talent. He also explores the future of agentic AI, emphasizing conversation-based pricing and a vision for agents communicating with each other to enhance customer experience.

Jesse Zhang, co-founder and CEO of Decagon, delves into the world of AI customer service. He discusses the importance of understanding customer willingness to pay, revealing insights that shaped Decagon's direction. The conversation highlights the intense competition in AI, the need for continuous improvement loops in product development, and the critical nature of data as a competitive edge. Jesse also shares his thoughts on the dynamics of fundraising in the AI space and the importance of hiring the right talent in a competitive market.

Jesse Zhang, co-founder and CEO of Decagon, discusses groundbreaking advancements in AI-powered customer support. He shares insights on the business impact of adopting AI agents, emphasizing improvements in efficiency and customer satisfaction. The conversation dives into the significance of voice-based interactions and the challenges of latency. Additionally, Jesse highlights the crossover between competitive math communities and AI startups, showcasing how this unique background fosters innovation in the tech landscape.

Jesse Zhang, Co-founder and CEO of Decagon, shares insights from his background, including a prior venture acquired by Niantic. He discusses how large language models are revolutionizing customer support, emphasizing customizable AI agents that adapt to specific business needs. The conversation shifts to innovative pricing models, like pay-per-conversation, enabling startups to disrupt traditional seat-based pricing. Zhang highlights the agility of younger companies in iterating quickly, providing them an edge in the competitive landscape of AI-driven customer service.

Jesse Zhang, CEO of Decagon, leads a $1.5B startup that’s revolutionizing customer service with AI agents. He delves into the future of AI in enterprise solutions and the challenges of automation. The conversation covers unique pricing strategies influenced by customer needs and the evolving competitive landscape of AI. Jesse also discusses the delicate integration of AI in businesses, highlighting how it can enhance productivity while creating new job opportunities. His insights provide a fresh perspective on the dynamic world of AI startups.

Jing Yang, Asia Bureau Chief at The Information, shares insights on Sequoia China's spinoff Hongshan and its $9 billion capital slow roll-out amid geopolitical shifts. Jesse Zhang, CEO of Decagon, reveals his vision for AI agents transforming customer service. The discussion digs into Apple's cautious approach to M&A in the AI landscape and the exciting shift from electronic to light-based AI chips, highlighting their energy efficiency and potential to revolutionize data processing in AI. Expect a blend of technology, investment strategies, and innovative ideas!

Jesse Zhang, CEO of Decagon AI, is pioneering AI agents for customer support, reshaping how businesses engage with clients. He shares his early passion for large language models and the playful experiments that sparked his company’s innovations. The conversation dives into the challenges of scaling AI technology, emphasizing the need for customer feedback and data sensitivity. Jesse also forecasts the future of AI, addressing both its potential hype and the transformative implications for enterprise support systems.

Jesse Zhang, founder of Decagon and a former tech entrepreneur, shares his journey from Harvard computer science to AI innovation. He discusses raising $231 million for his AI-driven customer service platform, emphasizing the importance of market adaptability and customer feedback. Jesse delves into the challenges of rapid growth and maintaining company culture while building a cohesive team. He also reveals how Decagon transforms customer experiences with AI agents, aiming to revolutionize contact centers into strategic assets.

Jesse Zhang, CEO and co-founder of Decagon.ai, discusses the challenges of building a sustainable AI business amidst the hype. He reveals how AI can evolve beyond chatbots into a true 'system of intelligence' for enterprises. The conversation dives into effective AI implementations, the realities of enterprise sales, and strategies to create defensible business models. Jesse also shares insights on credible growth metrics, adoption timelines, and the risks in fundraising, providing invaluable guidance for tech founders and customer experience leaders.