Jesse Zhang, co-founder and CEO of Decagon, discusses groundbreaking advancements in AI-powered customer support. He shares insights on the business impact of adopting AI agents, emphasizing improvements in efficiency and customer satisfaction. The conversation dives into the significance of voice-based interactions and the challenges of latency. Additionally, Jesse highlights the crossover between competitive math communities and AI startups, showcasing how this unique background fosters innovation in the tech landscape.

Jesse Zhang, Co-founder and CEO of Decagon, shares insights from his background, including a prior venture acquired by Niantic. He discusses how large language models are revolutionizing customer support, emphasizing customizable AI agents that adapt to specific business needs. The conversation shifts to innovative pricing models, like pay-per-conversation, enabling startups to disrupt traditional seat-based pricing. Zhang highlights the agility of younger companies in iterating quickly, providing them an edge in the competitive landscape of AI-driven customer service.

Jesse Zhang, CEO of Decagon AI, is pioneering AI agents for customer support, reshaping how businesses engage with clients. He shares his early passion for large language models and the playful experiments that sparked his company’s innovations. The conversation dives into the challenges of scaling AI technology, emphasizing the need for customer feedback and data sensitivity. Jesse also forecasts the future of AI, addressing both its potential hype and the transformative implications for enterprise support systems.