Jesse Zhang

In this engaging discussion, Jesse Zhang, Co-founder and CEO of Decagon, shares insights from his journey in building a successful AI customer experience platform after a stint at Google and founding Loki. He boldly claims that 90% of founders mismanage their startups and emphasizes the importance of hands-on discovery. Jesse also critiques remote work, highlights AI's sustainable growth rates, and compares competition among AI firms, stressing that multiple major players can thrive in this space. Buckle up for an insightful ride!

Jesse Zhang, co-founder and CEO of Decagon, previously founded Lowkey, which was acquired by Niantic. He discusses the evolution of AI customer-service agents and how Decagon's unique approach is reshaping brand-consumer interactions. Jesse shares insights on securing large enterprise clients, the impact of AI on productivity, and his philosophy on hiring talent. He also explores the future of agentic AI, emphasizing conversation-based pricing and a vision for agents communicating with each other to enhance customer experience.

Jesse Zhang, co-founder and CEO of Decagon, discusses groundbreaking advancements in AI-powered customer support. He shares insights on the business impact of adopting AI agents, emphasizing improvements in efficiency and customer satisfaction. The conversation dives into the significance of voice-based interactions and the challenges of latency. Additionally, Jesse highlights the crossover between competitive math communities and AI startups, showcasing how this unique background fosters innovation in the tech landscape.

Jesse Zhang, Co-founder and CEO of Decagon, shares insights from his background, including a prior venture acquired by Niantic. He discusses how large language models are revolutionizing customer support, emphasizing customizable AI agents that adapt to specific business needs. The conversation shifts to innovative pricing models, like pay-per-conversation, enabling startups to disrupt traditional seat-based pricing. Zhang highlights the agility of younger companies in iterating quickly, providing them an edge in the competitive landscape of AI-driven customer service.

Jesse Zhang, CEO of Decagon, leads a $1.5B startup that’s revolutionizing customer service with AI agents. He delves into the future of AI in enterprise solutions and the challenges of automation. The conversation covers unique pricing strategies influenced by customer needs and the evolving competitive landscape of AI. Jesse also discusses the delicate integration of AI in businesses, highlighting how it can enhance productivity while creating new job opportunities. His insights provide a fresh perspective on the dynamic world of AI startups.